Shipping policy
At Akteevi, we work with fulfillment and shipping partners to process and deliver orders to customers in different countries.
Order Processing
Orders are generally processed within 1–3 business days.
During sales, holidays, promotional periods, or periods of unusually high order volume, processing may take longer.
Once your order has shipped, you will receive tracking information by email when available.
Estimated Delivery Times
Estimated delivery times may vary depending on your destination, shipping method, carrier, customs processing, and other factors.
Current estimated delivery times are:
- Canada: 6–9 business days
- United States: 7–15 business days
- United Kingdom: 7–15 business days
- Australia: 7–15 business days
- Other international destinations: 7–20 business days
These are estimates, not guaranteed delivery dates.
Delays may occur due to customs processing, carrier disruptions, weather, holidays, incorrect shipping information, or other circumstances outside our control.
International Fulfillment
Some Akteevi orders may be fulfilled and shipped internationally through our fulfillment partners.
Depending on your location, your package may pass through international transit and customs processing before being transferred to a local delivery carrier.
You can use our Track My Order page to follow available tracking updates.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees depending on the destination country.
Where applicable, these charges may be the responsibility of the customer.
Akteevi does not control customs processing times or fees imposed by local authorities.
Incorrect Shipping Information
Please carefully review your shipping information before completing your purchase.
Akteevi is not responsible for delays, additional shipping costs, or failed delivery resulting from an incorrect or incomplete address provided by the customer.
If you notice an error immediately after placing your order, contact us as soon as possible.
Lost or Delayed Packages
If tracking shows that your package is delayed, please allow additional time for the carrier to complete delivery.
If your package appears to be lost, contact us at:
info@akteevi.com
We will work with the relevant carrier or fulfillment partner to investigate the shipment.