Refund policy

Last updated: October 5, 2026

We want you to feel confident ordering from Akteevi

You may request a return within 30 days of receiving your order, subject to the conditions below.

Return Eligibility

To be eligible for a return:

  • The request must be submitted within 30 days of delivery.
  • The product must be in its original condition.
  • The product must not show excessive wear, damage, or misuse.
  • The original packaging should be included where reasonably possible.
  • Proof of purchase may be required.

To request a return, contact us at:

info@akteevi.com                                                                                                                   

 

                                                                                                                                                                                           

Please do not send an item back before receiving return instructions from our customer service team.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect product, contact us as soon as possible with:

  • Your order number
  • A description of the issue
  • Clear photographs or video showing the problem

We will review the situation and determine the appropriate solution.

Items That Cannot Be Returned

We may refuse returns for products that have been significantly damaged, altered, misused, or worn beyond reasonable inspection.

Sale items or promotional products may have different return conditions where clearly stated at the time of purchase.

Exchanges

If you need a different product or size, contact our customer support team.

Depending on availability, we may require you to return the original item before a replacement can be issued.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

Depending on your bank or payment provider, it may take additional business days for the refund to appear in your account.

Return Shipping

Unless the item is defective, damaged, or incorrectly sent, return shipping costs may be the responsibility of the customer.